Privacy Policy (POPIA Compliant)

1. Introduction

This Privacy Policy outlines how Excavation Equipment Spares collects, uses, stores, and protects personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa, as well as other applicable data protection laws. 

By accessing or using our website or services, you agree to the terms of this Privacy Policy.


2. Information We Collect

2.1 Information Provided by Subscribers 

When registering for our services, you may be required to provide personally identifiable information, including but not limited to your name, contact details, and business information. This information is collected solely for the purpose of providing our services and maintaining our business relationship with you. 

All subscriber information is securely stored in our database. Excavation Equipment Spares does not sell, rent, or disclose personal information to third parties, except where required by law or where necessary to fulfil contractual obligations.

2.2 Information Collected via Email

  If you contact us via email and voluntarily provide personal information, such information will be used only to respond to your enquiry or provide the requested assistance. Access to this information is restricted to authorised personnel and is protected in accordance with applicable data protection legislation.


3. Information Collected Automatically 

When you visit our website, certain non-personal information is automatically collected for operational and analytical purposes, including:

Internet Protocol (IP) address
Browser type and version
Operating system
Date and time of access
Pages viewed and website navigation patterns

This information does not identify individual users and is used solely to improve website performance, functionality, and content relevance.


4. Use of Cookies

Excavation Equipment Spares uses cookies to enhance website functionality and user experience. Cookies are small data files stored on your device and do not contain personally identifiable information. We use the following types of cookies:

Necessary cookies
Performance and analytics cookies
Functional cookies
Targeting and marketing cookies
Social media cookies

You may manage or disable cookies through your browser settings. Please note that disabling cookies may limit access to certain website features.


5. Data Protection and Security 

We implement appropriate technical and organisational measures to safeguard personal information against loss, unauthorised access, misuse, alteration, or disclosure. 

For security and operational purposes, our systems monitor network traffic to detect and prevent unauthorised activity. 

Cookie-related data collected through tag firing does not include personally identifiable information and is stored securely for a limited retention period only.


6. Information Sharing 

Excavation Equipment Spares does not share personal information with third parties unless: 

Required by law
Necessary to fulfil contractual obligations
Consent has been obtained from the data subject


7. Data Subject Rights (POPIA) 

In terms of POPIA, you have the right to: 

Request access to your personal information
Request correction or deletion of your information
Object to the processing of your information
Withdraw consent where applicable
Lodge a complaint with the Information Regulator of South Africa

Requests relating to personal information may be submitted using the contact details provided below.


8. Retention of Information 

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.


9. Changes to This Policy

 Excavation Equipment Spares reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page.


10. Contact Information 

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through the details provided on our website.


Plain-Language Summary 

What information do we collect? We collect information you give us when you register for our services or contact us. We also collect basic technical information when you visit our website, such as your browser type and pages visited. 

How do we use your information? Your information is used only to provide our services, respond to enquiries, and improve our website. We do not sell your information. 

Do we share your information? We only share information if the law requires it or if it is necessary to deliver a service you requested.

What about cookies? We use cookies to make our website work properly and improve your experience. You can disable cookies in your browser, but some features may not work correctly. 

Your rights You have the right to see, correct, or ask us to delete your personal information. You may also object to how your information is used.